Frequently Asked Questions
Easily Find Answers to All Your Questions
About Us
Where is your company located?
Our main office is in UNIT 82A JAMES CARTER ROAD, MILDENHALL
BURY ST. EDMUNDS, ENGLAND IP28 7DE, UK, while design and manufacturing are headquartered in Hong Kong
Do you have any retail locations?
In order to eliminate the extra costs associated with physical storefronts (rent, insurance, staff), we currently only have an online store.
What are Customers Saying about Jewelbuys?
Read real reviews written by JEWELBUYS customers.
Orders & Payment
How do I make changes after my order has been placed?
If you notice a mistake with your order after receiving an order confirmation email, please send an email to service@jewelbuys.com to contact us. If it’s after business hours, leave us a clear and detailed message with your name, phone number, and order number if available.
How do I change the currency?
At the top of our website you will see a currency widget where you can change the currency to anyone available.
Which payment methods do you accept?
We accept PayPal Express, PayPal Credit, and all major credit cards. We DO NOT accept money orders, checks, or cash.
How do you secure my payment information?
We take security very seriously and do not process any of your payment information ourselves. All payment related matters on Jewelbuys are handled by PayPal.
Is my personal information kept private?
We are totally committed to protecting your privacy. We will not disclose information about our customers or visitors to third parties except where it is part of providing a service to you - e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so. For more information, please read our Privacy Policy in full.
Can I Buy from You If I Live Outside the United States, Canada, United Kingdom, or Australia?
JEWELBUYS is proud to offer our entire collection of jewelry and loose diamonds to customers in many countries worldwide, and international orders can easily be placed through our website. View our international shipping and payment policies.
Our Products
Are the stones real diamonds?
JEWELBUYS offers an extensive collection of stunning white lab created diamonds, which have the same physical, optical, and chemical characteristics as our natural diamonds. If you would like to know more, please view this page: the stone we use
Do You Offer Alternative Gemstones Such As Tourmaline, Aquamarine, Etc.?
We offer a wide variety of gemstones, including aquamarines, morganites, amethysts, moissanites, and more. If you do not see the gemstone you are interested in, please contact us for assistance.
Will this jewelry turn my skin green?
No, our jewelry won't turn your skin green. Jewelry that turns your finger green is made of copper; our rings are made of 925 sterling silver.
For the black plated rings, I worry the black will chip off naturally.
We have a rigorous quality control process to ensure the quality of all of our rings. The black rhodium plating will not chip off if you take care of your ring. You can visit this link:How To Care Rings to learn more. In the rare event that something is wrong with the ring, please immediately contact customer service so we can help solve your problem. If a problem should arise and within the time limit of your warranty, we will make an exchange with you to replace your ring. For detailed information please see: 60-days return policy and one-year warranty
Do you provide jewelry packaging boxes?
Yes, we provide free exquisite packaging boxes for every piece of jewelry.
Shipping & Returns
Where do you ship to, and how much does shipping cost?
We offer FREE Standard Shipping for orders over $59.00. For detailed information and to see if you qualify, please visit our delivery page.
How long until I receive my jewelry?
Once you complete payment for your order, we generally start processing your order within 24 hours. We offer two shipping methods for all items, Standard and Expedited, so depending on your location, different delivery times can be expected. For more information, please check our delivery page.
Will I have to pay customs duties, taxes or other fees?
You will not be charged any consumption tax. However, you may need to pay the customs duties by yourself.
What if I don't like my jewelry after receive it?
Don't worry about it. We promise an free 60-days return policy. If you don't like the jewelry after you receive the package, just return it unused and in its original packaging. Upon acceptance of your return, the refund will be issued to your original account. Any promotional gifts must also be returned with your returned item.
What is your return policy?
We offer an easy, hassle-free 60-days return policy. If you are not completely satisfied with your purchase, you may return it for a refund within 60 days of the delivery date. If you would like to know more, please view our 60-days return policy.
What if I have a question that hasn’t been answered above?
We are always happy to help you with any queries you may have. Please just contact us.
Email us: service@jewelbuys.com
